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Continue reading →: If Japan Can, Why Can’t We? A Retrospective
June 24, 1980 is kind of like July 4, 1776 for quality management… that’s the pivotal day that NBC News aired its one hour and 16 minute documentary called “If Japan Can, Why Can’t We?” introducing W. Edwards Deming and his methods to the American public. The video has been unavailable for years, but as of…
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Continue reading →: Control Charts in R: A Guide to X-Bar/R Charts in the qcc Package
Statistical process control provides a mechanism for measuring, managing, and controlling processes. There are many different flavors of control charts, but if data are readily available, the X-Bar/R approach is often used. The following PDF describes X-Bar/R charts and shows you how to create them in R and interpret the…
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Continue reading →: What if Your Job Was Focused on Play?
Last weekend, I had the opportunity to talk to James Siegal, the President of KaBOOM! – a non-profit whose mission is lighthearted, but certainly not frivolous: to bring balanced and active play into the daily lives of all kids! James is another new Business Innovation Factory (BIF) storyteller for 2015……
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Continue reading →: 3 Steps to Creating an Innovative Performance Culture
Want to leapfrog over your competitors by designing an extremely high-performance culture for your organization? If so, I have the secret formula. It starts here: in his August post to ASQ’s View From the Q blog, guest blogger James Lawther asks: What are your DOs and DON’Ts of creating a performance…
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Continue reading →: A Chat with Jaime Casap, Google’s Chief Education Evangelist
“The classroom of the future does not exist!” That’s the word from Jaime Casap (@jcasap), Google’s Chief Education Evangelist — and a highly anticipated new Business Innovation Factory (BIF) storyteller for 2015. In advance of the summit which takes place on September 16 and 17, Morgan and I had the…
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Continue reading →: Data Quality is Key for Asset Management in Data Science
This post was motivated by two recent tweets by Dr. Diego Kuonen, Principal of Statoo Consulting in Switzerland (who you should definitely follow if you don’t already – he’s one of the only other people in the world who thinks about data science and quality). First, he shared a slide show from…
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Continue reading →: A Robust Approach to Determining Voice of the Customer (VOC)
I got really excited when I discovered Morris Holbrook’s 1996 piece on customer value, and wanted to share it with all of you. From the perspective of philosophy, he puts together a vision of what we should mean by customer value… and a framework for specifying it. The general approach…
Hello,
I’m Nicole
Since 2008, I’ve been sharing insights and expertise on Digital Transformation & Data Science for Performance Excellence here. As a CxO, I’ve helped orgs build empowered teams, robust programs, and elegant strategies bridging data, analytics, and artificial intelligence (AI)/machine learning (ML)… while building models in R and Python on the side. In 2025, I help leaders drive Quality-Driven Data & AI Strategies and navigate the complex market of data/AI vendors & professional services. Need help sifting through it all? Reach out to inquire – check out my new book that reveal the one thing EVERY organization has been neglecting – Data, Strategy, Culture & Power.
Quality and Innovation 