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Continue reading →: Authenticity, Radical Self-Expression, and Pull Innovation
John Hagel (@jhagel) is probably my best source of inspired news right now. It’s almost like he’s in my head daily… thinking about the various aspects of institutional innovation, and how to create environments that are ripe for learning, and unexpected bounty, and the liberation of the human spirit through…
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Continue reading →: The Key to Engagement is Narrative
(Image Credit: Doug Buckley of http://hyperactive.to) Customer engagement, employee engagement, and supplier engagement are hot topics in quality management. We know that engagement (which is marked by rich interaction and involvement) is different than participation (just showing up; typically in the quality domain we don’t distinguish between active participation and…
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Continue reading →: Give and Take: Adam Grant, the Revolution of Gifting, & Quality Consciousness
(Image Credit: Doug Buckley of http://hyperactive.to) For the past few years I’ve been promoting the idea of quality consciousness — that is, that you can DO BETTER by BEING BETTER. Since quality can be viewed as excellence in being, you can improve your quality consciousness by improving awareness, alignment, and…
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Continue reading →: Quality in Unexpected Places: Elementary School
(Image Credit: Doug Buckley of http://hyperactive.to) I just read a blog post written by 4th grade teacher Lori Rice — who reflects on the tendency of her students to speed through worksheets and assignments in class, then jubilantly report “I’m Done!” Not all students, of course, will finish work at…
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Continue reading →: Become an Innovator by Embracing Your Gifts
(Image Credit: Doug Buckley of http://hyperactive.to) You can’t be anyone you want to be. To become your most powerful, you have to fully become WHO YOU ARE. (Umar Haque posted a similar sentiment on the Harvard Business Review blog in 2011.) “Don’t want to be the best in the world at…
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Continue reading →: Quality in Unexpected Places: The Weather!
(Image Credit: Doug Buckley of http://hyperactive.to) Many thanks to Sean Goggins, my favorite sociotechnical information scientist, for sharing this example of quality in an unexpected place on Facebook. As a meteorologist, I love how quality and productivity can be linked to one of my favorite sciences: Central air hasn’t made…
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Quality in Unexpected Places: Books and Movies!
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Continue reading →: Quality in Unexpected Places: Books and Movies!(Image Credit: Doug Buckley of http://hyperactive.to) Continuing ASQ CEO Paul Borawski’s March discussion about finding quality in unexpected places, one of the places I LOVE to see quality problems and solutions appear are in works of fiction – books and/or movies. Although I’ve encountered many examples over the past several years,…
Hello,
I’m Nicole
Since 2008, I’ve been sharing insights and expertise on Digital Transformation & Data Science for Performance Excellence here. As a CxO, I’ve helped orgs build empowered teams, robust programs, and elegant strategies bridging data, analytics, and artificial intelligence (AI)/machine learning (ML)… while building models in R and Python on the side. In 2025, I help leaders drive Quality-Driven Data & AI Strategies and navigate the complex market of data/AI vendors & professional services. Need help sifting through it all? Reach out to inquire – check out my new book that reveal the one thing EVERY organization has been neglecting – Data, Strategy, Culture & Power.
Quality and Innovation 