Quality 4.0: Let’s Get Digital
Want to find out what Quality 4.0 really is — and start realizing the benefits for your organization? Check out this month’s issue of ASQ’s Quality Progress, where my new article (“Let’s Get Digital“) does just that. Quality 4.0 — which we’re working to bring to the practice of quality management and quality engineering at Intelex — asks how we can leverage connected, intelligent, automated (C-I-A) technologies to increase efficiency, effectiveness, and satisfaction: “As connected, intelligent and automated systems are more widely adopted, we can once again expect a renaissance in quality tools and methods. The progression can be summarized through four themes:
- Quality as inspection: In the early days, quality assurance relied on inspecting bad quality out of the total items produced. Walter A. Shewhart’s methods for statistical process control helped operators determine whether variation was due to random or special causes.
- Quality as design: Inspired by W. Edwards Deming’s recommendation to cease dependence on inspection, more holistic methods emerged for designing quality into processes to prevent quality problems before they occurred.
- Quality as empowerment: TQM and Six Sigma advocate a holistic approach to quality, making it everyone’s responsibility and empowering individuals to contribute to continuous improvement.
- Quality as discovery: In an adaptive, intelligent environment, quality depends on how quickly we can discover and aggregate new data sources, how effectively we can discover root causes and how well we can discover new insights about ourselves, our products and our organizations.”