Each year, the second Thursday of November day is set aside to reflect on the way quality management can contribute to our work and our lives. Led by the Chartered Quality Institute (CQI) in the United Kingdom, World Quality Day provides a forum to reflect on how we implement more effective processes and systems that positively impact KPIs and business results — and celebrate outcomes and new insights.
This year’s theme is “Quality: A Question of Trust”.
We usually think of quality as an operations function. The quality system (whether we have quality management software implemented or not) helps us keep track of the health and effectiveness of our manufacturing, production, or service processes. Often, we do this to obtain ISO 9001:2015 certification, or achieve outcomes that are essential to how the public perceives us, like reducing scrap, rework, and customer complaints.
But the quality system encompasses all the ways we organize our business — ensuring that people, processes, software, and machines are aligned to meet strategic and operational goals. For example, QMS validation (which is a critical for quality management in the pharmaceutical industry), helps ensure that production equipment is continuously qualified to meet performance standards, and trust is not broken. Intelex partner Glemser Technologies explains in more detail in The Definitive Guide to Validating Your QMS in the Cloud. This extends to managing supplier relationships — building trust to cultivate rich partnerships in the business ecosystem out of agreements to work together.
This also extends to building and cultivating trust-based relationships with our colleagues, partners, and customers…
Read more about how Integrated Management Systems and Industry 4.0/ Quality 4.0 are part of this dynamic: https://community.intelex.com/explore/posts/world-quality-day-2018-question-trust
On October 12th I dialed in to Quality Digest Live to chat with Dirk Dusharne, Editor-in-Chief of Quality Digest, about Quality 4.0 and my webinar on the topic which was held yesterday (October 16).
Check out my 13-minute interview here, starting at 14:05! It answers two questions:
- What is Quality 4.0 – in really basic terms that are easy to remember?
- How can we use these emerging technologies to support engagement and collaboration?
You can also read more about the topic here on the Intelex Community, or come to ASQ’s Quality 4.0 Summit in Dallas next month where I’ll be sharing more information along with other Quality 4.0 leaders like Jim Duarte of LJDUARTE and Associates and Dan Jacob of LNS Research.
What’s Quality 4.0, why is it important, and how can you use it to gain competitive advantage? Did you know you can benefit from Quality 4.0 even if you’re not a manufacturing organization? That’s right. I’ll tell you more next week.
Sign up for my 50-minute webinar at 2pm ET on Tuesday, October 16, 2018 — hosted by Dirk Dusharme and Mike Richman at Quality Digest. This won’t be your traditional “futures” talk to let you know about all of the exciting technology on the horizon… I’ve actually been doing and teaching data science, and applying machine learning to practical problems in quality improvement, for over a decade.
Come to this webinar if:
- You have a LOT of data and you don’t know where to begin
- You’re kind of behind… you still use paper and Excel and you’re hoping you don’t miss the opportunities here
- You’re a data scientist and you want to find out about quality and process improvement
- You’re a quality professional and you want to find out more about data science
- You’re a quality engineer and you want some professional preparation for what’s on the horizon
- You want to be sure you get on our Quality 4.0 mailing list to receive valuable information assets for the next couple years to help you identify and capture opportunities
Register Here! See you on Tuesday. If you can’t make it, we’ll also be at the ASQ Quality 4.0 Summit in Dallas next month sharing more information about the convergence of quality and Big Data.
Want to find out what Quality 4.0 really is — and start realizing the benefits for your organization? Check out this month’s issue of ASQ’s Quality Progress, where my new article (“Let’s Get Digital“) does just that. Quality 4.0 — which we’re working to bring to the practice of quality management and quality engineering at Intelex — asks how we can leverage connected, intelligent, automated (C-I-A) technologies to increase efficiency, effectiveness, and satisfaction: “As connected, intelligent and automated systems are more widely adopted, we can once again expect a renaissance in quality tools and methods. The progression can be summarized through four themes:
- Quality as inspection: In the early days, quality assurance relied on inspecting bad quality out of the total items produced. Walter A. Shewhart’s methods for statistical process control helped operators determine whether variation was due to random or special causes.
- Quality as design: Inspired by W. Edwards Deming’s recommendation to cease dependence on inspection, more holistic methods emerged for designing quality into processes to prevent quality problems before they occurred.
- Quality as empowerment: TQM and Six Sigma advocate a holistic approach to quality, making it everyone’s responsibility and empowering individuals to contribute to continuous improvement.
- Quality as discovery: In an adaptive, intelligent environment, quality depends on how quickly we can discover and aggregate new data sources, how effectively we can discover root causes and how well we can discover new insights about ourselves, our products and our organizations.”
Read more at http://asq.org/quality-progress/2018/10/basic-quality/lets-get-digital.html or download the PDF (http://asq.org/quality-progress/2018/10/basic-quality/lets-get-digital.pdf)