Quality and Innovation

Authenticity & Transparency as Dimensions of Quality

• No Settling (Authenticity as a Dimension of Quality) – November 18, 2010
• Authentithesis – October 11, 2010
• You’re Not Your Own Authenticity – October 12, 2010
• Getting to Great: Authenticity in Customer Service – October 8, 2010
• Why Authenticity Requires Introspection – January 17, 2011
• Authentic Customer Service: Leadership Through Authenticity (Part I) – November 5, 2010
• Authentic Customer Service: Leadership Through Authenticity (Part II) – November 12, 2010
• The Customer Isn’t Always Right: Keeping Customer Conversation Authentic – January 14, 2011
• How to Achieve Transparency: One Approach – August 10, 2009
• Three Principles for Healthy, Authentic Relationships – May 7, 2012

Communications Quality

• How to Give a High Quality Presentation – March 26, 2009
• Overcoming Jargon – February 18, 2009
• Good Tutorials and Bad Tutorials – June 22, 2009

Customer Service Quality

• Genuinely Bad Customer Service – January 28, 2011
• The Customer Isn’t Always Right: Keeping Customer Conversation Authentic – January 14, 2011
• Authentic Customer Service: Leadership Through Authenticity (Part I) – November 5, 2010
• Authentic Customer Service: Leadership Through Authenticity (Part II) – November 12, 2010
• Getting to Great: Authenticity in Customer Service – October 8, 2010

Emotions, Attitude, Positivity, Affect & Motivation in Quality

• The Positivity Trap – July 27, 2012
• Can Quality Professionals Help Others Get Happier? – April 30, 2012
• The Hidden Value of Weakness – June 23, 2011
• The Quality and Innovation Attitude – March 2, 2009
• Getting Your Work Mojo Back – April 2, 2009
• The Secret to Innovation = A Cure for Depression? – June 9, 2011
• Quality is Better When You Feel Good – February 5, 2009
• Eight Ways to Deal With Complexity – November 2, 2008
• Quality Feels Like Being in Love – August 19, 2012

Entrepreneurship

• The Mature Entrepreneur – May 13, 2011
• The Mature Entrepreneur – Part II – May 21, 2011
• The Mature Entrepreneur – Part III – June 24, 2011

Excellence

• Quality vs. Excellence – June 22, 2009
• Excellence is Emotional – January 7, 2011
• Quality, Continuous Improvement, and the Expert Mind – February 24, 2009
• What Cupcakes Can Teach Us About Quality– August 8, 2009

Expectations

• Expectations (and How to Violate Them) – December 2, 2010
• The Genius of Asking Dumb Questions – February 21, 2009
• Quality is Better When You Feel Good– February 5, 2009

Higher Education

• A Quality-Based Prescription for Stimulating STEM – February 17, 2012
• Stimulating Innovation Culture Through Higher Ed Reform – Part I – August 3, 2012
• Stimulating Innovation Culture Through Higher Ed Reform – Part II – August 4, 2012

Information Overload & its Impact on Productivity and Happiness

• Zen and the Art of Social Media Blackout – September 22, 2010
• Detoxing From Facebook– October 15, 2010

Innovation

• Stimulating Innovation Culture Through Higher Ed Reform – Part I – August 3, 2012
• Stimulating Innovation Culture Through Higher Ed Reform – Part I – August 3, 2012
• The New TRIZ: Bizkus for Innovation – February 6, 2012
• All About TRIZ for Innovation – February 4, 2012
• Quality and Innovation on the Road (Maintaining Momentum for Large Projects) – Aug 25, 2011
• How ISO 8402 Relates Quality to Innovation – October 22, 2008
• Tuning Into Your Innovation Frequency – November 21, 2010
• The Secret to Innovation = A Cure for Depression? – June 9, 2011
• I Can Solve Your Problems Better Than Mine – May 23, 2011
• Innovation Through Quality: Insights from Neuroscience – March 24, 2009
• Achieving Quality When Something is Always Broken – June 24, 2009
• Eight Ways to Deal With Complexity – November 2, 2008
• The Role of Creativity in Innovation – November 26, 2008
• The Relativity of Innovation – November 22, 2008
• Low-Tech, High Impact Innovation – October 24, 2008

Lean & Six Sigma

• How to Pass Your ASQ Certified Six Sigma Black Belt (CSSBB) Exam – October 27, 2011
• How I Passed My ASQ Certified Six Sigma Black Belt (CSSBB) Exam – October 27, 2011
• Should You Get Your Six Sigma Black Belt (CSSBB) from ASQ? – January 17, 2012
• Is Profit Waste? – January 8, 2011
• The Origins of Just-In-Time – October 13, 2010
• Eliminating Waste Using Zombie War Analysis – December 4, 2010
• Lean Thinking: The Many Flavors of Waste – November 4, 2008
• RIP Six Sigma? Management Fads and the Apocalypse – October 16, 2008
• DMAIC Demystified – October 23, 2008
• When Lean and Six Sigma Don’t Work – October 20, 2008

Mindfulness as a Dimension of Quality

• Inspiration is the Fuel, Mindfulness is the Tool – March 30, 2012
• How I Achieved Mindfulness (Without Meditation) – January 23, 2011
• I Can Solve Your Problems Better Than Mine – May 23, 2011
• Tuning Into Your Innovation Frequency – November 21, 2010
• Innovation Through Quality: Insights from Neuroscience – March 24, 2009

Productivity (& How to be More Productive!)

• An Unorthodox Tip for Improving Productivity and Eliminating Writer’s Block: Listen to the Earworm – March 23, 2012
• Inspiration Stimulates Productivity and Engagement – March 9, 2012
• Instant Productivity (Peripheralizing) – February 16, 2012
• Quality and Productivity through Reflection – April 10, 2009
• Maker’s Meeting, Manager’s Meeting – August 14, 2009
• Disciplined Creative Time – October 15, 2009
• Zen and the Art of Social Media Blackout – September 22, 2010
• Detoxing From Facebook – October 15, 2010
• Overcoming Jargon– February 18, 2009

Quality Consciousness

• What is Quality Consciousness? – October 21, 2011
• Quality Consciousness: Turn On, Tune In, Drop Out – November 14, 2011
• Collins and Hansen’s Great By Choice: A Story of Quality Consciousness – December 26, 2011
• Why Positive Psychology is Essential for Quality – September 29, 2011
• Your Password as a Mantra to Improve Quality Consciousness – March 16, 2012
• Quality in 3 Words: EXCELLENCE IN BEING – May 17, 2012
• On Confidence, Faith, Quality & Innovation – July 14, 2012

Quality & Continuous Improvement

• How Do You Sell Quality? – March 18, 2012
• There is No Process Until it is Observed – September 7, 2012
• Quality Feels Like Being in Love – August 19, 2012
• Quality Soup: Too Many Quality Improvement Acronyms – February 9, 2012
• PDCA vs. PDSA: What’s the Difference? – August 26, 2011
• The Rubric as a General Purpose Quality Tool – February 2, 2012
• Quality in Government: Maintenance vs. New Development – May 31, 2012
• What is a Quality System? – October 18, 2008
• How ISO 8402 Relates Quality to Innovation – October 22, 2008
• Smith’s Taxonomy of Quality Problems – February 2, 2009
• A Dynamic Model of Quality Improvement – November 28, 2008
• Quality of an Interactive System – June 23, 2009
• Continuous Improvement Begins With Standards – January 12, 2009
• How Usability and (Software) Quality are Related – February 4, 2009
• Sparklers, Bagels and Value – July 11, 2011

Social Responsibility

• The Two Faces of Social Responsibility – October 18, 2008
• Is Social Responsibility (SR) Mainstream or on the Fringe?– July 19, 2012

Socio-Technical Systems

• What is a Socio-Technical System? – October 18, 2008
• What is Sociotechnology? – January 19, 2009
• What is Socio-Technical Design? – January 19, 2009
• A Day at Quality Camp – March 26, 2012

Software Quality & Reuse

• How Usability and (Software) Quality are Related – February 4, 2009
• Why Software Reuse is Hard – January 14, 2009
• Why Software Reuse is Hard – More Perspectives – February 2, 2009
• Software Reuse Antipatterns– January 13, 2009
• ITEA Criteria for Software Process Improvement – February 20, 2009
• Software Hell is a Crowded Place (Management Fads) – February 4, 2009
• The Butter Test for Usability – January 24, 2009

Statistics & R Statistical Software

• Why I ❤ R: My Not-So-Secret Valentine – February 14, 2012
• Pareto Charts in R – March 22, 2012
• Bar Charts and Segmented Bar Charts in R – September 2, 2012
• Normal Probability (QQ) Plots in R – September 14, 2012
• Performance Measures for Classifiers: Precision, Recall, and F1 – October 10, 2012
• Access METAR Weather Data in R – October 9, 2012
• Text Analysis on Spam Email in R – September 23, 2012

Technology Management

• There is No Process Until it is Observed – September 7, 2012
• Moving Beyond Profit: Support the WHY – June 4, 2012
• The Secret of (High Performance) Teams – March 25, 2012
• The Poison of Performance Appraisals – Part I – May 26, 2011
• The Poison of Performance Appraisals – Part II – March 10, 2012
• Is Profit Waste? – January 8, 2011
• High Risk or Low Risk: An Open Exercise – December 10, 2010
• The Trouble With Tools – March 18, 2011
• Modernizing the Balanced Scorecard – October 13, 2010
• Not Invented Here – June 19, 2009
• Pain Based Change Management – March 12, 2009
• Real or Not Real? Deadlines in Project Management – November 15, 2008

Time Management

• The Hidden Value of Weakness – June 23, 2011
• Too Much To Do, Not Enough Time – January 15, 2011
• Disciplined Creative Time – October 15, 2009
• Maker’s Meeting, Manager’s Meeting – August 14, 2009

Usability as a Dimension of Quality

• How Usability and (Software) Quality are Related – February 4, 2009
• The Butter Test for Usability– January 24, 2009