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The Origins of Just-In-Time
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Continue reading →: The Origins of Just-In-TimeA couple weeks ago, the students in my ISAT 654 (Advanced Technology Management) class at JMU asked about where and when Just-In-Time (JIT) manufacturing actually started in the United States. Although I still can’t identify the FIRST company to adopt this approach, I was also curious about how the adoption…
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Continue reading →: You’re Not Your Own Authenticity
In yesterday’s post defining authentithesis, I remarked about how easy it is to observe lack of authenticity in others, but difficult to be objective in self-assessment. Today, I discovered that the Harvard Business Review’s December 2005 issue has some light to shed: While the expression of an authentic self is…
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Continue reading →: Authentithesis
If you’ve read any of my other posts, especially the most recent one on authenticity in customer service, you’ve probably gathered that I have a high degree of respect for personal authenticity as a dimension of quality. After all, according to ISO 8402, quality is the “totality of characteristics of…
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Continue reading →: Getting to Great: Authenticity in Customer Service
A Facebook friend wrote a status update yesterday that caught my eye. He was ranting about an interaction he had with a customer service rep, saying “Does ‘customer service rep’ mean liar nowadays? They B.S. so much they should be in politics. And returning phone calls? Forget it.” His experience,…
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Continue reading →: I’ve Converted to OrderTopianism
Yesterday was really a fantastic day for me. In addition to starting it off right with a total solar eclipse at 2:11am ET, January 15th will go down in history as the first time I placed an order using OrderTopia. It will definitely not be the last time! OrderTopia is…
Hello,
I’m Nicole
Since 2008, I’ve been sharing insights and expertise on Digital Transformation & Data Science for Performance Excellence here. As a CxO, I’ve helped orgs build empowered teams, robust programs, and elegant strategies bridging data, analytics, and artificial intelligence (AI)/machine learning (ML)… while building models in R and Python on the side. In 2025, I help leaders drive Quality-Driven Data & AI Strategies and navigate the complex market of data/AI vendors & professional services. Need help sifting through it all? Reach out to inquire – check out my new book that reveal the one thing EVERY organization has been neglecting – Data, Strategy, Culture & Power.
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