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Quality and Innovation

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  • How to Pass Your ASQ Certified Six Sigma Black Belt (CSSBB) Exam

    [IMPORTANT NOTE! As of April 20, 2015 I now have a NEW FAVORITE introductory statistics textbook… the one I’ve always dreamed of having, but it just never existed before. But today it does!! <3] [Note: On February 9, 2015 I added my Top 10 Statistics Topics for the CSSBB Exam] [Note: On October 4, 2012 I…

  • What is Quality Consciousness?

    For the past few months, I’ve been working on an article to describe and define quality consciousness. Someone recently told me that there have been a lot of people asking about this concept lately (which I find really cool because as far as I know, I’m the only one actively studying it under this banner),…

  • ASQ’s New Voices of Quality

    I’m happy to announce that I’m one of ASQ’s New Voices of Quality! All of us are listed in the 40 New Voices article in the November 2011 issue of Quality Progress. Although the article only includes a little sound bite that describes my role in the quality profession, there was actually a much longer…

  • Why Positive Psychology is Essential for Quality

    (Image Credit: Doug Buckley of http://hyperactive.to) This semester, I’m sitting in on a Positive Psychology course offered by the JMU Department of Psychology. A lot of friends and colleagues have asked me why I’m taking a class in psychology when my research and teaching interests are, in contrast, related to quality and process improvement. But…

  • A New Social Media Blackout at Harrisburg University!

    Last September, I wrote about the Social Media Blackout experiment conducted by the Harrisburg University of Science and Technology in Harrisburg, Pennsylvania. I was particularly intrigued by their exercise, blocking all messaging and social media on campus for a week to get students to reflect on the issues surrounding ubiquitous connectivity, because I had just…

  • Plan Do Check Act (PDCA) vs. Plan Do Study Act (PDSA): What’s the Difference?

    Waiting for a session to begin at the Agile 2011 conference a couple weeks ago, the guy next to me struck up a conversation. What’s your name? What do you do? When he found out I was a college professor with a specialization in quality and quality management he smiled. “Hey! I have a quality…

  • PDCA vs. PDSA: What’s the Difference?

    I was waiting for a session to begin at the Agile 2011 conference a couple weeks ago when the guy next to me struck up a conversation. What’s your name? What do you do? (You know, typical questions one conferencegoer will ask another to more comfortably pass the in-between time.) When he found out I…