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I Can Solve Your Problems Better Than Mine
(Image Credit: Doug Buckley of Hyperactive Multimedia at http://www.hyperactive.to) Last week in a conversation with a friend I mentioned “you know how it’s easier to solve other peoples’ problems than to solve your own?” I was using this as a lead-in to a longer discussion, because he has some problems (in my opinion), and I’m…
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The Mature Entrepreneur – Part II
(This post is the result of a collaboration between Amy Shelton and Nicole Radziwill. Image Credit: Doug Buckley of Hyperactive Multimedia at http://www.hyperactive.to) In our previous post, we talked about the 30+ entrepreneur who, after building a career working for others, is now ready to be his or her own boss. Presumably, you’re reading this post because this…
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The Mature Entrepreneur
(This post is the result of a collaboration between Amy Shelton and Nicole Radziwill. Image Credit: Doug Buckley of Hyperactive Multimedia at http://www.hyperactive.to) Up and coming young entrepreneurs in the U.S. are often the focus of articles because their success is the American dream. Start from nothing. End up with everything. But what happens when you…
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The Trouble with Tools
This post is a collaboration between Eric Sessoms at MyCustomerCloud & Nicole Radziwill. Everyone knows what a tool is. We use tools all the time, every day. Hammers to drive nails… cars to drive to work… glasses to read a book. Tools help us do stuff. They make our jobs easier, our lives simpler, and our existence…
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Lessons Learned Must Be Actionable
I spent last week at the 2011 International Conference on Software Quality in San Diego. On Wednesday, I hosted a session of lightning talks, where anyone in the audience can volunteer to “have the stage” for 5 minutes. Some people give presentations with slides, some give presentations without slides, others present ideas or comment on…
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Genuinely Bad Customer Service
This post is a collaboration between Eric Sessoms at MyCustomerCloud & Nicole Radziwill. In previous posts [(1) (2) (3) (4)], we defined authenticity in customer service as not only genuine behavior, but a genuine desire to do what is best for the customer. Both aspects of the definition are required to make magic happen. In this post, we’re…
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How I Achieved Mindfulness (Without Meditation)
(The image at left, created by artist Alice Popkorn, is licensed under Creative Commons.) Thanks to a tweet from Valdis Krebs (@valdiskrebs) yesterday, I was directed to an article entitled “Mindfulness Meditation Training Changes Brain Structure in Eight Weeks.” The bottom line is that people who participated in a mindfulness program – where they meditated…
Quality and Innovation 