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Risk-Based Thinking: In ISO 9001 and Beyond (Interview)
On August 31, Quality Digest interviewed me on Quality Digest Live in advance of the webinar on Risk-Based Thinking that we held (sponsored by Intelex) on September 6. You can see it here on YouTube (13:42)! I answer the questions: Is risk-based thinking different than enterprise risk management (ERM) or operations risk management (ORM)? Who…
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Practical Poka-Yoke
My Story A couple hours ago, I went to the ATM machine. I don’t use cash often, so I haven’t been to an ATM machine in several months. Regardless, I’m fully accustomed to the pattern: put card in, enter secret code, tell the machine what I want, get my money, take my card. This time,…
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Value Propositions for Quality 4.0
In previous articles, we introduced Quality 4.0, the pursuit of performance excellence as an integral part of an organization’s digital transformation. It’s one aspect of Industry 4.0 transformation towards intelligent automation: smart, hyperconnected(*) agents deployed in environments where humans and machines cooperate and leverage data to achieve shared goals. Automation is a spectrum: an operator…
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Perception of Value & Today’s Cryptocurrency “Crash”
Today, many cryptocurrencies lost ~35-50% of their value. Reddit even posted contact information for the National Suicide Prevention Hotline in /r/cryptocurrency, knowing how emotional investors were bound to be today. Bitcoin, which was nearly $20K in mid-December and has been hovering near $14K this past week, dropped nearly $4K and almost sunk below the $10K…
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Writing a Great Article Review
We’re teaching a class on blockchain and cryptocurrencies this semester, and since the field is so new and changing rapidly, we’ve asked our students to make finding and reviewing articles part of their learning practice this semester. This is a particularly challenging topic for this task because there’s so much hype, marketing, and fluff around…
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Blockchain and Quality
Quality is all about satisfying stated and implied needs –now, or in the future. When we envision and design high-quality products and services for the future, that’s innovation. One of the most hyped innovations of 2017 was blockchain, which has the potential to transform business models and the way quality is managed. The purpose of…
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Quality 4.0 and Digital Transformation
The fourth industrial revolution is characterized by intelligence: smart, hyperconnected agents deployed in environments where humans and machines cooperate to achieved shared goals — and using data to generate value. Quality 4.0 is the name we give to the pursuit of performance excellence in the midst of this theme of technological progress, which is sometimes…
Quality and Innovation 