• Supplier Quality Management: Seeking Test Data

    Do you have, or have you had, a supplier selection problem to solve? I have some algorithms I’ve been working on to help you make better decisions about what suppliers to choose — and how to monitor performance over time. I’d like to test and refine them on real data. If anyone has data that…

  • Quality 4.0 in Basic Terms (Interview)

    On October 12th I dialed in to Quality Digest Live to chat with Dirk Dusharne, Editor-in-Chief of Quality Digest, about Quality 4.0 and my webinar on the topic which was held yesterday (October 16). Check out my 13-minute interview here, starting at 14:05! It answers two questions: What is Quality 4.0 – in really basic…

  • Pull Leadership

    [This article was originally published in 2018 as “Leadership – No Pushing Necessary”. Much of the thinking here derives from John Hagel’s excellent book The Power of Pull – 14 years old and still as relevant as ever.] When I was younger, I felt like I was pretty smart. Then I turned 23, was thrown…

  • Quality 4.0: Reveal Hidden Insights with Data Sci & Machine Learning (Webinar)

    What’s Quality 4.0, why is it important, and how can you use it to gain competitive advantage? Did you know you can benefit from Quality 4.0 even if you’re not a manufacturing organization? That’s right. I’ll tell you more next week. Sign up for my 50-minute webinar at 2pm ET on Tuesday, October 16, 2018…

  • Happy 10th Birthday!

    10 years ago today, this blog published its first post: “How Do I Do a Lean Six Sigma (LSS) Project?” Looking back, it seems like a pretty simple place to have started. I didn’t know whether it would even be useful to anyone, but I was committed to making my personal PDSA cycles high-impact: I…

  • Quality 4.0: Let’s Get Digital

    Want to find out what Quality 4.0 really is — and start realizing the benefits for your organization? If so, check out the October 2018 issue of ASQ’s Quality Progress, where my new article (“Let’s Get Digital“) does just that. Quality 4.0 asks how we can leverage connected, intelligent, automated (C-I-A) technologies to increase efficiency,…

  • Why FEMA is Monitoring Waffle House this Weekend

    This article originally appeared on the Intelex Community on 9/14/2018 at https://community.intelex.com/explore/posts/why-fema-monitoring-waffle-house-weekend Sometimes the most informative metrics show up in the strangest of places. Case in point: with a hurricane making landfall today in North Carolina, and the prospect for catastrophic flooding over the weekend and into next week, emergency managers are mobilizing for action – and…