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Continue reading →: The Poison of Performance Appraisals – Part I
(Image Credit: Doug Buckley of Hyperactive Multimedia at http://www.hyperactive.to) I call this Part I not because I know what Part II will be… but because I know there will be at least one followup to this post sometime in the future. Last weekend I finished preparing the report that will…
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Continue reading →: I Can Solve Your Problems Better Than Mine
(Image Credit: Doug Buckley of Hyperactive Multimedia at http://www.hyperactive.to) Last week in a conversation with a friend I mentioned “you know how it’s easier to solve other peoples’ problems than to solve your own?” I was using this as a lead-in to a longer discussion, because he has some problems…
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The Mature Entrepreneur – Part II
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Continue reading →: The Mature Entrepreneur – Part II(This post is the result of a collaboration between Amy Shelton and Nicole Radziwill. Image Credit: Doug Buckley of Hyperactive Multimedia at http://www.hyperactive.to) In our previous post, we talked about the 30+ entrepreneur who, after building a career working for others, is now ready to be his or her own boss. Presumably, you’re…
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Continue reading →: The Mature Entrepreneur
(This post is the result of a collaboration between Amy Shelton and Nicole Radziwill. Image Credit: Doug Buckley of Hyperactive Multimedia at http://www.hyperactive.to) Up and coming young entrepreneurs in the U.S. are often the focus of articles because their success is the American dream. Start from nothing. End up with everything.…
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The Trouble with Tools
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Continue reading →: The Trouble with ToolsThis post is a collaboration between Eric Sessoms at MyCustomerCloud & Nicole Radziwill. Everyone knows what a tool is. We use tools all the time, every day. Hammers to drive nails… cars to drive to work… glasses to read a book. Tools help us do stuff. They make our jobs easier, our…
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Continue reading →: Lessons Learned Must Be Actionable
I spent last week at the 2011 International Conference on Software Quality in San Diego. On Wednesday, I hosted a session of lightning talks, where anyone in the audience can volunteer to “have the stage” for 5 minutes. Some people give presentations with slides, some give presentations without slides, others…
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Continue reading →: Genuinely Bad Customer Service
This post is a collaboration between Eric Sessoms at MyCustomerCloud & Nicole Radziwill. In previous posts [(1) (2) (3) (4)], we defined authenticity in customer service as not only genuine behavior, but a genuine desire to do what is best for the customer. Both aspects of the definition are required to make magic…
Hello,
I’m Nicole
Since 2008, I’ve been sharing insights and expertise on Digital Transformation & Data Science for Performance Excellence here. As a CxO, I’ve helped orgs build empowered teams, robust programs, and elegant strategies bridging data, analytics, and artificial intelligence (AI)/machine learning (ML)… while building models in R and Python on the side. In 2025, I help leaders drive Quality-Driven Data & AI Strategies and navigate the complex market of data/AI vendors & professional services. Need help sifting through it all? Reach out to inquire – check out my new book that reveal the one thing EVERY organization has been neglecting – Data, Strategy, Culture & Power.
Quality and Innovation 