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Continue reading →: Strategic Planning and To-Do Lists… with EASE
In his September post to the Influential Voices, ASQ CEO Bill Troy discusses principles for effective strategic planning, gleaned from his years of experience with the U.S. Army. He also asks what principles we’ve found useful. Today, I’d like to share a little heuristic that Ron DuPlain and I came…
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Quality and Innovation in the Counterculture
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Continue reading →: Quality and Innovation in the CountercultureThis week, I was the guest blogger at the American Society for Quality’s “View from the Q” where I shared some anecdotes about encountering quality tools and concepts at Burning Man this past August. Check it out and learn what’s so great about “MOOP“.
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Continue reading →: How Not to Deliver on Your Mission
I’m sitting here in my hotel room at the Rex Hotel Jazz & Blues Bar in downtown Toronto. It could have been an amazing experience… even though the room itself is tiny, the bed is functional but definitely not plush, and there’s quite a bit of road noise. You see,…
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Continue reading →: The Power of RCUS
Put yourself in positions where you’ll encounter unexpected people and ideas! That’s the subject of my guest post at Business Innovation Factory this week.
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Continue reading →: The Future of Quality is RevolutionaryIn his August post, ASQ CEO Bill Troy asks “Is the future of quality evolutionary or revolutionary?“ My answer is unequivocal: it’s revolutionary. We’re going to need new models for business, new models for education, and new models for living if we are to satisfy the stated and implied needs…
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Continue reading →: What is Innovation? Towards a Universal DefinitionWhat is innovation? It’s become such an overused management buzzword over the past couple decades that, when I told my very esteemed executive woman friend that I was planning to write a book on innovation, she groaned. “Don’t do that,” she said. “Everybody does that.” Just today, Fast Company published…
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Continue reading →: Quality as a Cultural Vision: My Week in Japan
In his July post, ASQ CEO Bill Troy reflects on the immense value of an ultra-clear organizational vision. After a trip to Sweden, where he attended a quality conference organized by the European Organization for Quality (EOQ), he was struck by IKEA’s starkly elegant focus on its customers’ needs, and…
Hello,
I’m Nicole
Since 2008, I’ve been sharing insights and expertise on Digital Transformation & Data Science for Performance Excellence here. As a CxO, I’ve helped orgs build empowered teams, robust programs, and elegant strategies bridging data, analytics, and artificial intelligence (AI)/machine learning (ML)… while building models in R and Python on the side. In 2025, I help leaders drive Quality-Driven Data & AI Strategies and navigate the complex market of data/AI vendors & professional services. Need help sifting through it all? Reach out to inquire – check out my new book that reveal the one thing EVERY organization has been neglecting – Data, Strategy, Culture & Power.
Quality and Innovation 