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If Japan Can, Why Can’t We? A Retrospective
June 24, 1980 is kind of like July 4, 1776 for quality management… that’s the pivotal day that NBC News aired its one hour and 16 minute documentary called “If Japan Can, Why Can’t We?” introducing W. Edwards Deming and his methods to the American public. The video has been unavailable for years, but as of 2018, it’s posted on YouTube.…
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Control Charts in R: A Guide to X-Bar/R Charts in the qcc Package
Statistical process control provides a mechanism for measuring, managing, and controlling processes. There are many different flavors of control charts, but if data are readily available, the X-Bar/R approach is often used. The following PDF describes X-Bar/R charts and shows you how to create them in R and interpret the results, and uses the fantastic…
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What if Your Job Was Focused on Play?
Last weekend, I had the opportunity to talk to James Siegal, the President of KaBOOM! – a non-profit whose mission is lighthearted, but certainly not frivolous: to bring balanced and active play into the daily lives of all kids! James is another new Business Innovation Factory (BIF) storyteller for 2015… and I wanted to find…
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3 Steps to Creating an Innovative Performance Culture
Want to leapfrog over your competitors by designing an extremely high-performance culture for your organization? If so, I have the secret formula. It starts here: in his August post to ASQ’s View From the Q blog, guest blogger James Lawther asks: What are your DOs and DON’Ts of creating a performance culture? Citing Deming and Drucker,…
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A Chat with Jaime Casap, Google’s Chief Education Evangelist
“The classroom of the future does not exist!” That’s the word from Jaime Casap (@jcasap), Google’s Chief Education Evangelist — and a highly anticipated new Business Innovation Factory (BIF) storyteller for 2015. In advance of the summit which takes place on September 16 and 17, Morgan and I had the opportunity to chat with Jaime…
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Data Quality is Key for Asset Management in Data Science
This post was motivated by two recent tweets by Dr. Diego Kuonen, Principal of Statoo Consulting in Switzerland (who you should definitely follow if you don’t already – he’s one of the only other people in the world who thinks about data science and quality). First, he shared a slide show from CIO Insight with this clickbaity…
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A Robust Approach to Determining Voice of the Customer (VOC)
I got really excited when I discovered Morris Holbrook’s 1996 piece on customer value, and wanted to share it with all of you. From the perspective of philosophy, he puts together a vision of what we should mean by customer value… and a framework for specifying it. The general approach is straightforward: “Customer Value provides…
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