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Happy 20th Anniversary! We’re Moving in July
I’ve now been blogging for 20 years, and the articles been getting more and more sparse the older and more rickety WordPress feels. So to get some community going, at the end of July we’re officially moving to Substack (where I’m be sharing 5-minute “bookcasts” and This Week in AI Quality). I’m also going to…
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Sausage Program
In 1984, my dad bought an Apple IIe. He had never used a computer before, and he didn’t actually plan to learn how to use one, but he knew the most successful people were getting computers. As a successful person, he too would get a computer. And like many modern managers, once the check was…
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Psychological Forces in Data Management
In Tom Redman‘s excellent 2024 book People and Data, he explains that non-data people are the solution to data problems across an organization! He illustrates how to use Lewin’s Force Field Analysis (FFA; example below) to begin the process of making change actionable. “To accelerate progress, you can enhance the driving forces, add new ones,…
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How Data Loses Value Over Time
Money loses value over time – and data depreciates too. This erosion of data value occurs through multiple channels, each diminishing the utility and reliability of information as time passes. One of the most insidious ways data loses value is through the loss of context and institutional knowledge. As team members move on or memories…
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Process in Service of Value
This morning, I was talking to one of my favorite CEOs. He’s thinking through ways to get his teams to focus on real, authentic, meaningful customer value – instead of using process as crutches. You may have experienced something similar. Ever found yourself sitting in yet another sprint planning meeting, wondering if you’re just going…
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Looking Ahead to 2025
Here’s my 2024 LinkedIn Rewind, by Coauthor.studio: 2024 proved what quality management pioneers knew decades ago: Great AI depends on good data, good data depends on solid processes, and solid processes depend on PEOPLE collaborating in healthy ways. As organizations rushed to implement AI, the ones that demonstrated early success have focused first on understanding…
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The Scariest Part of Corporate Halloween
Every year on this day, statistics and data people are REQIURED to advance data literacy by making sure as many people see this as possible (thanks to Scott for being a first mover on Halloween 2024): But you know what’s REALLY scary? Not understanding distributions! While individual metrics on your Power BI or Tableau dashboards…
Quality and Innovation 