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Quality and Innovation in the Counterculture
This week, I was the guest blogger at the American Society for Quality’s “View from the Q” where I shared some anecdotes about encountering quality tools and concepts at Burning Man this past August. Check it out and learn what’s so great about “MOOP“.
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How Not to Deliver on Your Mission
I’m sitting here in my hotel room at the Rex Hotel Jazz & Blues Bar in downtown Toronto. It could have been an amazing experience… even though the room itself is tiny, the bed is functional but definitely not plush, and there’s quite a bit of road noise. You see, there’s a world class jazz…
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The Power of RCUS
Put yourself in positions where you’ll encounter unexpected people and ideas! That’s the subject of my guest post at Business Innovation Factory this week.
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The Future of Quality is Revolutionary
In his August post, ASQ CEO Bill Troy asks “Is the future of quality evolutionary or revolutionary?“ My answer is unequivocal: it’s revolutionary. We’re going to need new models for business, new models for education, and new models for living if we are to satisfy the stated and implied needs of an increasingly interconnected Internet…
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What is Innovation? Towards a Universal Definition
What is innovation? It’s become such an overused management buzzword over the past couple decades that, when I told my very esteemed executive woman friend that I was planning to write a book on innovation, she groaned. “Don’t do that,” she said. “Everybody does that.” Just today, Fast Company published an article asserting that we…
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Quality as a Cultural Vision: My Week in Japan
In his July post, ASQ CEO Bill Troy reflects on the immense value of an ultra-clear organizational vision. After a trip to Sweden, where he attended a quality conference organized by the European Organization for Quality (EOQ), he was struck by IKEA’s starkly elegant focus on its customers’ needs, and Volvo’s BHAGgy(*) goal that no…
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Continuous Permanent Improvement
What? A book on continuous improvement that would make executives and other managers happy? Yes, Arun Hariharan has made this happen in Continuous Permanent Improvement, published by the ASQ Quality Press in May 2014. Although there are many references that describe the mindset and philosophy of quality and continuous improvement efforts, it is rare to see one…
Quality and Innovation 