Tag Archives: story

Top 10 Business Books You Should Read in 2020


I read well over a hundred books a year, and review many for Quality Management Journal and Software Quality Professional. Today, I’d like to bring you my TOP 10 PICKS out of all the books I read in 2019. First, let me affirm that I loved all of these books — it was really difficult to rank them. The criteria I used were:

  1. Is the topic related to quality or improvement? The book had to focus on making people, process, or technology better in some way. (So even though Greg Satell’s Cascades provided an amazing treatment of how to start movements, which is helpful for innovation, it wasn’t as closely related to the themes of quality and improvement I was targeting.)
  2. Did the book have an impact on me? In particular, did it transform my thinking in some way?
  3. Finally, how big is the audience that would be interested in this book? (Although some of my picks are amazing for niche audiences, they will be less amazing for people who are not part of that group; they were ranked lower.)
  4. Did I read it in 2019? (Unfortunately, several amazing books I read at the end of 2018 like Siva Vaidhyanathan’s Antisocial Media.)

#10 – Understanding Agile Values & Principles (Duncan)

Duncan, Scott. (2019). Understanding Agile Values & Principles. An Examination of the Agile Manifesto. InfoQ, 106 pp. Available from https://www.infoq.com/minibooks/agile-values-principles

The biggest obstacle in agile transformation is getting teams to internalize the core values, and apply them as a matter of habit. This is why you see so many organizations do “fake agile” — do things like introduce daily stand-ups, declare themselves agile, and wonder why the success isn’t pouring in. Scott goes back to the first principles of the Agile Manifesto from 2001 to help leaders and teams become genuinely agile.

#9 – Risk-Based Thinking (Muschara)

Muschara, T. (2018). Risk-Based Thinking: Managing the Uncertainty of Human Error in Operations. Routledge/Taylor & Francis: Oxon and New York. 287 pages.

Risk-based thinking is one of the key tenets of ISO 9001:2015, which became the authoritative version in September 2018. Although clause 8.5.3 from ISO 9001:2008 indirectly mentioned risk, it was not a driver for identifying and executing preventive actions. The new emphasis on risk depends upon the organizational context (clause 4.1) and the needs and expectations of “interested parties” or stakeholders (clause 4.2).

Unfortunately, the ISO 9001 revision does not provide guidance for how to incorporate risk-based thinking into operations, which is where Muschara’s new book fills the gap. It’s detailed and complex, but practical (and includes immediately actionable elements) throughout. For anyone struggling with the new focus of ISO 9001:2015, this book will help you bring theory into practice.

#8 – The Successful Software Manager (Fung)

Fung, H. (2019). The Successful Software Manager. Packt Publishing, Birmingham UK, 433 pp.

There lots of books on the market that provide technical guidance to software engineers and quality assurance specialists, but little information to help them figure out how (and whether) to make the transition from developer to manager. Herman Fung’s new release fills this gap in a complete, methodical, and inspiring way. This book will benefit any developer or technical specialist who wants to know what software management entails and how they can adapt to this role effectively. It’s the book I wish I had 20 years ago.

#7 – New Power (Heimans & Timms)

Heiman, J. & Timms, H. (2018). New Power: How Power Works in Our Hyperconnected World – and How to Make it Work For You. Doubleday, New York, 325 pp.

As we change technology, the technology changes us. This book is an engaging treatise on how to navigate the power dynamics of our social media-infused world. It provides insight on how to use, and think in terms of, “platform culture”.

#6 – A Practical Guide to the Safety Profession (Maldonado)

Maldonado, J. (2019). A Practical Guide to the Safety Profession: The Relentless Pursuit (CRC Focus). CRC Press: Taylor & Francis, Boca Raton FL, 154 pp.

One of the best ways to learn about a role or responsibility is to hear stories from people who have previously served in those roles. With that in mind, if you’re looking for a way to help make safety management “real” — or to help new safety managers in your organization quickly and easily focus on the most important elements of the job — this book should be your go-to reference. In contrast with other books that focus on the interrelated concepts in quality, safety, and environmental management, this book gets the reader engaged by presenting one key story per chapter. Each story takes an honest, revealing look at safety. This book is short, sweet, and high-impact for those who need a quick introduction to the life of an occupational health and safety manager.

# 5 – Data Quality (Mahanti)

Mahanti, R. (2018). Data Quality: Dimensions, Measurement, Strategy, Management and Governance. ASQ Quality Press, Milwaukee WI, 526 pp.

I can now confidently say — if you need a book on data quality, you only need ONE book on data quality. Mahanti, who is one of the Associate Editors of Software Quality Professional, has done a masterful job compiling, organizing, and explaining all aspects of data quality. She takes a cross-industry perspective, producing a handbook that is applicable for solving quality challenges associated with any kind of data.

Throughout the book, examples and stories are emphasized. Explanations supplement most concepts and topics in a way that it is easy to relate your own challenges to the lessons within the book. In short, this is the best data quality book on the market, and will provide immediately actionable guidance for software engineers, development managers, senior leaders, and executives who want to improve their capabilities through data quality.

#4 – The Innovator’s Book (McKeown)

McKeown, M. (2020). The Innovator’s Book: Rules for Rebels, Mavericks and Innovators (Concise Advice). LID Publishing, 128 pp.

Want to inspire your teams to keep innovation at the front of their brains? If so, you need a coffee table book, and preferably one where the insights come from actual research. That’s what you’ve got with Max’s new book. (And yes, it’s “not published yet” — I got an early copy. Still meets my criteria for 2019 recommendations.)

#3 – The Seventh Level (Slavin)

Slavin, A. (2019). The Seventh Level: Transform Your Business Through Meaningful Engagement with Customer and Employees. Lioncrest Publishing, New York, 250 pp.

For starters, Amanda is a powerhouse who’s had some amazing marketing and branding successes early in her career. It makes sense, then, that she’s been able to encapsulate the lessons learned into this book that will help you achieve better customer engagement. How? By thinking about engagement in terms of different levels, from Disengagement to Literate Thinking. By helping your customers take smaller steps along this seven step path, you can make engagement a reality.

#2 – Principle Based Organizational Structure (Meyer)

Meyer, D. (2019). Principle-Based Organizational Structure: A Handbook to Help You Engineer Entrepreneurial Thinking and Teamwork into Organizations of Any Size. NDMA, 420 pp.

This is my odds-on impact favorite of the year. It takes all the best practices I’ve learned over the past two decades about designing an organization for laser focus on strategy execution — and packages them up into a step-by-step method for assessing and improving organizational design. This book can help you fix broken organizations… and most organizations are broken in some way.

#1 Story 10x (Margolis)

Margolis, M. (2019). Story 10x: Turn the Impossible Into the Inevitable. Storied, 208 pp.

You have great ideas, but nobody else can see what you see. Right?? Michael’s book will help you cut through the fog — build a story that connects with the right people at the right time. It’s not like those other “build a narrative” books — it’s like a concentrated power pellet, immediately actionable and compelling. This is my utility favorite of the year… and it changed the way I think about how I present my own ideas.


Hope you found this list enjoyable! And although it’s not on my Top 10 for obvious reasons, check out my Introductory Statistics and Data Science with R as well — I released the 3rd edition in 2019.

Improve Writing Quality with Speaking & Storyboarding

For a decade, I supervised undergrads and grad students as they were completing writing projects: term papers, semester projects, and of course — capstone projects and thesis work. Today, I’m responsible for editing the work of (and mentoring) junior colleagues. The main lesson I’ve learned over this time is: writing is really hard for most people. So I’m here to help you.

Me, Reviewing Someone Else’s Work

If I had a dollar for every time this scenario happened, I’d… well, you get my point:

ME (reading their “final draft”): [Voice in Head] Huh? Wow, that sentence is long. OK, start it again. I don’t understand what they’re saying. What are they trying to say? This doesn’t make any sense. It could mean… no, that’s not it. Maybe they mean… nope, that can’t be it.

ME: So this sentence here, the one that says “Start by commutating and telling the story of what the purpose of the company’s quality management software is, the implementation plans and the impact to the current state of quality roles and responsibilities for everyone involved.”

THEM (laughing): Oh! Commutating isn’t a word. I meant communicating.

ME: Have you tried reading this sentence out loud?

THEM (still laughing, trying to read it): Yeah, that doesn’t really make sense.

ME: What were you trying to say?

THEM: I was trying to say “Start by explaining how quality management software will impact everyone’s roles and responsibilities.”

ME: Well, why don’t you say that?

THEM: You mean I can just say that? Don’t I need to make it sound good?

ME: You did just make it sound good when you said what you were trying to say.

What Just Happened?

By trying to “make it sound good” — it’s more likely that you’ll mess it up. People think speaking and writing are two different practices, but when you write, it’s really important that when you speak it out loud, it sounds like you’re a human talking to another human. If you wouldn’t say what you wrote to someone in your target audience in exactly the way that you wrote it, then you need to revise it to something you would say.

Why? Because people read text using the voice in their heads. It’s a speaking voice! So give it good, easy, flowing sentences to speak to itself with.

What Can You Do?

Here are two ways you can start improving your writing today:

  1. Read your writing out loud (preferably to someone else who’s not familiar with your topic, or a collaborator). If it doesn’t sound right, it’s not right.
  2. Use a storyboard. (What does that mean?)

There are many storyboard templates available online, but the storyboard attached to this post is geared towards developing the skills needed for technical writing. (That is, writing where it’s important to support your statements with citations that can be validated.) Not only does citing sources add credibility, but it also gives your reader more material to read if they want to go deeper.

Storyboarding

The process is simple: start by outlining your main message. That means:

  1. Figure out meaningful section headers that are meaningful on their own.
  2. Within each section, write a complete phrase or sentence to describe the main point of each paragraph or small group of paragraphs
  3. For each phrase or sentence that forms your story, cut and paste material from your references that supports your point, and list the citation (I prefer APA style) so you don’t forget it.
  4. Read the list of section headers and main points out loud. If this story, spoken, hangs together and is logical and complete — there’s a good chance your fully written story will as well.

Not all elements of your story need citations, but many of them will.

Next Steps

When the storyboard is complete, what should you do next? Sometimes, I hand it to a collaborator to flesh it out. Other times, I’ll put it aside for a few days or weeks, and then pick it up later when my mind is fresh. Whatever approach you use, this will help you organize your thoughts and citations, and help you form a story line that’s complete and understandable. Hope this helps get you started!

STORYBOARD (BLANK)

STORYBOARD (PARTIALLY FILLED IN)

The Key to Engagement is Narrative

doug-hike(Image Credit: Doug Buckley of http://hyperactive.to)

Customer engagement, employee engagement, and supplier engagement are hot topics in quality management. We know that engagement (which is marked by rich interaction and involvement) is different than participation (just showing up; typically in the quality domain we don’t distinguish between active participation and being a spectator). Consumers can either participate or be engaged; prosumers are always engaged.

The key to achieving engagement is to develop a narrative. A hero’s journey with one role specifically less defined, waiting for someone to step into its import, and in doing so – fulfill a slice of their own destiny.

As explained by novelist Justine Musk, engagement (from the perspective of how the concept can be used to become a better blogger) is this:

John Hagel makes the distinction between story and narrative.

1. Stories are finite: they have a beginning, a middle, and an end resolution.
2. Stories center on a protagonist. You are meant to identify with that character.

The inherent message is Listen.

1. Narratives are open-ended. They lack resolution. They are in the very process of unfolding.
2. They invite you to participate and help determine the outcome. It’s up to “you” to shape how this story will end.

The inherent message is Join.

“Narratives motivate actions,” Hagel notes. “In some cases, they motivate life and death choices…Every powerful movement that has impacted our world has been shaped and energized by a potent narrative.”

A narrative pulls the reader into the hero role, and you, as mentor, give her the tools, gifts and knowledge that enable her quest.

Hagel makes the point that narratives happen on personal, institutional and social levels. These narratives nestle inside each other like Russian dolls.