I was waiting for a session to begin at the Agile 2011 conference a couple weeks ago when the guy next to me struck up a conversation. What’s your name? What do you do? When he found out I was a college professor with a specialization in quality and quality management he said “Hey! I have a quality question that’s been on my mind for ages. Maybe you can answer it.”
Side Note: At first I thought he asked whether I liked kickball. I have some nerve damage in one of my ears, which means I have a hearing problem, especially in a large conference room where there’s a lot of crowd chatter. I told him I LOVED kickball. After he contorted his face and gave me the furrowed eye of confusion, I asked him to repeat the question, got a clarification of the question (OOPS), explained my auditory predicament, and we quickly got back on track.
Should I use PDCA or PDSA?
“So here’s my question,” he said:
“Some people use PDCA (Plan-Do-Check-Act) to structure continuous improvement, but then other people use PDSA (Plan-Do-Study-Act). Are they different? Should you use one instead of the other under different circumstances? Or are some people just getting it wrong?”
Check vs. Study
I was intrigued by this question, because I assumed they were both valid – that PDCA was to be used for straightforward improvement scenarios, and PDSA in more complex scenarios. PDSA should be used when the metrics that you were CHECK-ing required more extensive REFLECTION. I hadn’t thought that the distinction would not be intuitively obvious.
- CHECK implies that you’re asking the question “How does the state of the system compare to what you were expecting?”
- STUDY, in contrast, requires you to ask the question “What can we learn from how the state of the system compares to what we were expecting?” The STUDY aspect of PDSA also suggests, albeit a little subtly, that you take what you learned about the system and use that new information to better achieve the goals of the product or process in question.
(Dan Strongin seems to agree, in “PDCA… PDSA, is it as simple as a C or an S?”)
Chicken vs. Egg
But this question also made me realize that I had no idea which came first, PDCA or PDSA? Which was the chicken and which was the egg? I quickly found the answers I was looking for in Moen & Norman’s November 2010 Quality Progress article entitled “Circling Back.” PDCA emerged from a lecture given by Deming in Japan in 1950. In that presentation, he described his interpretation of the continuous improvement cycle proposed by Shewhart in the 1939 book, “Statistical Method from the Viewpoint of Quality Control,” which was based on the scientific method that had emerged much earlier in the 1600’s. As described by Moen & Norman, the characterization of this approach as PDCA was a further interpretation of the lecture by the Japanese attendees.
In 1986, Deming amended his description of PDCA to emphasize the importance of reflecting on the meaning of whatever metrics you’re checking, and thus PDSA emerged. Deming was emphatic about the importance of not just checking, but using that knowledge to better understand the product or process being improved – hence his recommendation to use PDSA as a natural evolution of PDCA.
Also check out John Hunter’s comments on PDCA, PDSA, and friends.