Tag Archives: inspiration

Leadership – No Pushing Required

Brene Brown on leadership

When I was younger, I felt like I was pretty smart. Then I turned 23, was thrown into the fast-faced world of helping CxOs try to straighten out their wayward enterprise software implementations, and realized just how little I knew. My turning point came around 6pm on a hot, sticky, smelly evening on Staten Island in a conference room where a director named Mike Davis was yelling at a bunch of us youngster consultants. I thought he was mad at us, but in retrospect, it’s pretty clear that he just wanted something simple, and no matter how clearly he explained it, no one could hear him. Not even me, not even when I was being smart.

The customer was asking for some kind of functionality that didn’t make sense to me. It seemed excessive and unwieldy. I knew a better way to do it. So when Mike asked us to tell him, step by step, what user scenario we would be implementing… I told him THE RIGHT WAY. After about five attempts, he blew up. He didn’t want “the right way” — he wanted “the way that would work.” The way that would draw the most potential out of those people working on those processes. The way that would make people feel the most engaged, the most in control of their own destiny, the way that they were used to doing (with maybe a couple of small tweaks to lead them in a direction of greater efficiency). He knew them, and he knew that. He was being a leader.

Now I’m in my 40s and I have a much better view of everything I don’t know. (A lot of that used to be invisible to me.) It makes me both happier (for the perspective it brings) and unhappier (because I can see so many of the intellectual greenfields and curiosities that I’ll never get to spend time in — and know that more will crop up every year). I’m limited by the expiration date on this body I’m in, something that never used to cross my mind.

One of the things I’ve learned is that the best things emerge when groups of people with diverse skills (and maybe complementary interests) get together, drive out fear, and drive out preconceived notions about what’s “right” or “best”. When something amazing sprouts up, it’s not because it was your idea (or because it turned out “right”). It’s because the ground was tilled in such a way that a group of people felt comfortable bringing their own ideas into the light, making them better together, and being open to their own emergent truths.

I used to think leadership was about coming up with the BEST, RIGHT IDEA — and then pushing for it. This week, I got to see someone else pushing really hard for her “best, most right, more right than anyone else’s” idea. But it’s only hers. She’s intent on steamrolling over everyone around her to get what she wants. She’s going to be really lonely when the time comes to implement it… because even if someone starts out with her, they’ll leave when they realize there’s no creative expression in it for them, no room for them to explore their own interests and boundaries.  I feel sorry for her, but I’m not in a position to point it out. Especially since she’s older than me. Hasn’t she seen this kind of thing fail before? Probably, but she’s about to try again. Maybe she thinks she didn’t push hard enough last time.

Leadership is about creating spaces where other people can find purpose and meaning.  No pushing required.

Thanks to @maryconger who posted the image on Twitter earlier today. Also thanks to Mike Davis, wherever you are. If you stumble across this on the web one day, thanks for waking me up in 2000. It’s made the 18 years thereafter much more productive.

Writing a Great Article Review

We’re teaching a class on blockchain and cryptocurrencies this semester, and since the field is so new and changing rapidly, we’ve asked our students to make finding and reviewing articles part of their learning practice this semester. This is a particularly challenging topic for this task because there’s so much hype, marketing, and fluff around these topics. We want to slice through that, and improve the signal-to-noise for people new to learning about blockchain and cryptocurrencies. Here are some tips I just prepared for our students — they may be helpful to anyone writing article reviews, especially for technology-related areas.


0 – Type of Source. Reviews or articles from from arXiv, Google Scholar were strong; reviews from Coindesk, CNN were weak; reviews from WSJ and Hacker Noon went both ways. Here are two submissions that were publishable with only minor edits:

1 – Spelling & Grammar. Most of you are college seniors, and the few who aren’t… are juniors. Please use complete sentences that make sense, with words that are spelled correctly! If this is hard for you, remember that every one of you has spell check. One way to remember this is to draft your posts in Word, and then perform spell check before you copy and paste what you wrote into WordPress.

1 – Your job is to create the TL;DR. What’s the essential substance of the source you’re reviewing? What are the main lessons or findings? If you were taking notes for an exam, what elements would you capture? (Using this perspective, commentary about how good or bad you think the article was, or what it didn’t cover well, would not help you on an exam.)

2 – Choose solid source material — primary sources, e.g. research papers, if possible. If the article is less than ~400-500 words, it’s probably not detailed enough to write a 250-300 word summary/analysis. Your job in this class is to break down complex topics & help people understand them. If your article is short and already very easy to understand, there’s nothing for you to do.

3 – Avoid “weasel words” (phrases or sentences that sound like marketing or clickbait but actually say nothing) and words/sentences that sound like you’re writing a Yelp or Amazon review rather than a critical academic review. Here are a couple weaselly examples drawn from this week’s draft posts (see if you can spot what’s wrong):

  • It is clear how beneficial blockchain can be to smaller businesses.
  • Blockchain has the potential to change the world.
  • Each other the topics covered in the article deserve their own piece and could be augmented upon greatly.
  • There is a degree of uncertainty that comes with an emerging technology.
  • Blockchain can bring them into the 21st century to compete with larger corporations.
  • Many people are scared of the changes, and governments will seek to regulate it.

4 – Answer the “so what” question. Why is this topic interesting or compelling?

5 – Choose information-rich tags. For example, in our class, don’t include blockchain as a tag… pretty much everything we do will be related to blockchain, and everyone will tend to use it, so there won’t be much information contained in the tag.

What Protests and Revolutions Reveal About Innovation

The following book review will appear in an issue of the Quality Management Journal later this year:

The End of Protest: A New Playbook for Revolution.   2016.  Micah White.  Toronto, Ontario, Canada. Alfred A. Knopf Publishing.  317 pages.

You may wonder why I’m reviewing a book written by the creator of the Occupy movement for an audience of academics and practitioners who care about quality and continuous improvement in organizations, many of which are trying to not only sustain themselves but also (in many cases) to make a profit. The answer is simple: by understanding how modern social movements are catalyzed by decentralized (and often autonomous) interactive media, we will be better able to achieve some goals we are very familiar with. These include 1) capturing the rapidly changing “Voice of the Customer” and, in particular, gaining access to its silent or hidden aspects, 2) promoting deep engagement, not just in work but in the human spirit, and 3) gaining insights into how innovation can be catalyzed and sustained in a truly democratic organization.

This book is packed with meticulously researched cases, and deeply reflective analysis. As a result, is not an easy read, but experiencing its modern insights in terms of the historical context it presents is highly rewarding. Organized into three sections, it starts by describing the events leading up to the Occupy movement, the experience of being a part of it, and why the author feels Occupy fell short of its objectives. The second section covers several examples of protests, from ancient history to modern times, and extracts the most important strategic insight from each event. Next, a unified theory of revolution is presented that reconciles the unexpected, the emotional, and the systematic aspects of large-scale change.

The third section speaks directly to innovation. Some of the book’s most powerful messages, the principles of revolution, are presented in Chapter 14. “Understanding the principles behind revolution,” this chapter begins, “allows for unending tactical innovation that shifts the paradigms of activism, creates new forms of protest, and gives the people a sudden power over their rulers.” If we consider that we are often “ruled” by the status quo, then these principles provide insight into how we can break free: short sprints, breaking patterns, emphasizing spirit, presenting constraints, breaking scripts, transposing known tactics to new environmental contexts, and proposing ideas from the edge. The end result is a masterful work that describes how to hear, and mobilize, the collective will.

 

Reviewed by

Dr. Nicole M. Radziwill

 

What if Your Job Was Focused on Play?

james-siegal

James Siegal (picture from his Twitter profile, @jsiegal at http://twitter.com/jsiegal)

Last weekend, I had the opportunity to talk to James Siegal, the President of KaBOOM! – a non-profit whose mission is lighthearted, but certainly not frivolous: to bring balanced and active play into the daily lives of all kids! James is another new Business Innovation Factory (BIF) storyteller for 2015… and I wanted to find out how I could learn from his experiences to bring a sense of play into the work environment. (For me, that’s at a university, interacting with students on a daily basis.)

Over the past 20 years, KaBOOM! has built thousands of playgrounds, focusing on children growing up in poverty. By enlisting the help of over a million volunteers, James and his organization have mobilized communities using a model that starts with kids designing their dream playgrounds. It’s a form of crowdsourced placemaking.

Now, KaBOOM! is thinking about a vision that’s a little broader: driving social change at the city level. Doing this, they’ve found, requires answering one key question: How can you integrate play into the daily routine for kids and families? If play is a destination, there are “hassle factors” that must be overcome: safety, travel time, good lighting, and restroom facilities, for starters. So, in addition to building playgrounds, KaBOOM! is challenging cities to think about integrating play everywhere — on the sidewalk, at the bus stop, and beyond.

How can this same logic apply to organizations integrating play into their cultures? Although KaBOOM! focuses on kids, he had some more generalizable advice:

  • The desire for play has to be authentic, not forced. “We truly value kids, and we truly value families. Our policies and our culture strive to reflect that.” What does your organization value at its core? Seek to amplify the enjoyment of that.
  • We take our work really seriously,” he said. “We don’t take ourselves too seriously. You have to leave your ego at the door.” Can your organization engage in more playful collaboration?
  • We drive creativity out of kids as they grow older, he noted. “Kids expect to play everywhere,” and so even ordinary elements like sidewalks can turn into experiences. (This reminded me of how people decorate the Porta-Potties at Burning Man with lights and music… although I wouldn’t necessarily do the same thing to the restrooms at my university, it did make me think about how we might make ordinary places or situations more fun for our students.)

KaBOOM! is such a unique organization that I had to ask James: what’s the most amazing thing you’ve ever observed in your role as President? He says it’s something that hasn’t just happened once… but happens every time KaBOOM! organizes a new playground build. When people from diverse backgrounds come together with a strong shared mission, vision, and purpose, you foster intense community engagement that yields powerful, tangible results — and this is something that so many organizations strive to achieve.

If you haven’t made plans already to hear James and the other storytellers at BIF, there may be a few tickets left — but this event always sells out! Check the BIF registration page and share a memorable experience with the BIF community this year: http://www.businessinnovationfactory.com/summit/register

What (Really) is a Data Scientist?

Drew Conway's very popular Data Science Venn Diagram. From http://drewconway.com/zia/2013/3/26/the-data-science-venn-diagram

Drew Conway’s very popular Data Science Venn Diagram. From http://drewconway.com/zia/2013/3/26/the-data-science-venn-diagram

What is a data scientist? What makes for a good (or great!) data scientist? It’s been challenging enough to determine what a data scientist really is (several people have proposed ways to look at this). The Guardian (a UK publication) said, however, that a true data scientist is as “rare as a unicorn”.

I believe that the data scientist “unicorn” is hidden right in front of our faces; the purpose of this post is to help you find it. First, we’ll take a look at some models, and then I’ll present my version of what a data scientist is (and how this person can become “great”).

#1 Drew Conway’s popularData Science Venn Diagram” — created in 2010 — characterizes the data scientist as a person with some combination of skills and expertise in three categories (and preferably, depth in all of them): 1) Hacking, 2) Math and Statistics, and 3) Substantive Expertise (also called “domain knowledge”). 

Later, he added that there was a critical missing element in the diagram: that effective storytelling with data is fundamental. The real value-add, he says, is being able to construct actionable knowledge that facilitates effective decision making. How to get the “actionable” part? Be able to communicate well with the people who have the responsibility and authority to act.

“To me, data plus math and statistics only gets you machine learning, which is great if that is what you are interested in, but not if you are doing data science. Science is about discovery and building knowledge, which requires some motivating questions about the world and hypotheses that can be brought to data and tested with statistical methods. On the flip-side, substantive expertise plus math and statistics knowledge is where most traditional researcher falls. Doctoral level researchers spend most of their time acquiring expertise in these areas, but very little time learning about technology. Part of this is the culture of academia, which does not reward researchers for understanding technology. That said, I have met many young academics and graduate students that are eager to bucking that tradition.”Drew Conway, March 26, 2013

#2 In 2013, Harlan Harris (along with his two colleagues, Sean Patrick Murphy and Marck Vaisman) published a fantastic study where they surveyed approximately 250 professionals who self-identified with the “data science” label. Each person was asked to rank their proficiency in each of 22 skills (for example, Back-End Programming, Machine Learning, and Unstructured Data). Using clustering, they identified four distinct “personality types” among data scientists:

As a manager, you might try to cut corners by hiring all Data Creatives(*). But then, you won’t benefit from the ultra-awareness that theorists provide. They can help you avoid choosing techniques that are inappropriate, if (say) your data violates the assumptions of the methods. This is a big deal! You can generate completely bogus conclusions by using the wrong tool for the job. You would not benefit from the stress relief that the Data Developers will provide to the rest of the data science team. You would not benefit from the deep domain knowledge that the Data Businessperson can provide… that critical tacit and explicit knowledge that can save you from making a potentially disastrous decision.

Although most analysts and researchers who do screw up very innocently screw up their analyses by stumbling into misuses of statistical techniques, some unscrupulous folks might mislead other on purpose; although an extreme case, see I Fooled Millions Into Thinking Chocolate Helps Weight Loss.

Their complete results are available as a 30-page report (available in print or on Kindle).

#3 The Guardian is, in my opinion, a little more rooted in realistic expectations:

“The data scientist’s skills – advanced analytics, data integration, software development, creativity, good communications skills and business acumen – often already exist in an organisation. Just not in a single person… likely to be spread over different roles, such as statisticians, bio-chemists, programmers, computer scientists and business analysts. And they’re easier to find and hire than data scientists.”

They cite British Airways as an exemplar:

“[British Airways] believes that data scientists are more effective and bring more value to the business when they work within teams. Innovation has usually been found to occur within team environments where there are multiple skills, rather than because someone working in isolation has a brilliant idea, as often portrayed in TV dramas.”

Their position is you can’t get all those skills in one person, so don’t look for it. Just yesterday I realized that if I learn one new amazing thing in R every single day of my life, by the time I die, I will probably be an expert in about 2% of the package (assuming it’s still around).

#4 Others have chimed in on this question and provided outlines of skill sets, such as:

  • Six Qualities of a Great Data Scientist: statistical thinking, technical acumen, multi-modal communication skills, curiosity, creativity, grit
  • The Udacity blog: basic tools (R, Python), software engineering, statistics, machine learning, multivariate calculus, linear algebra, data munging, data visualization and communication, and the ultimately nebulous “thinking like a data scientist”
  • IBM: “part analyst, part artist” skilled in “computer science and applications, modeling, statistics, analytics and math… [and] strong business acumen, coupled with the ability to communicate findings to both business and IT leaders in a way that can influence how an organization approaches a business challenge.”
  • SAS: “a new breed of analytical data expert who have the technical skills to solve complex problems – and the curiosity to explore what problems need to be solved. They’re part mathematician, part computer scientist and part trend-spotter.” (Doesn’t that sound exciting?)
  • DataJobs.Com: well, these guys just took Drew Conway’s Venn diagram and relabeled it.

#5 My Answer to “What is a Data Scientist?”:  A data scientist is a sociotechnical boundary spanner who helps convert data and information into actionable knowledge.

Based on all of the perspectives above, I’d like to add that the data scientist must have an awareness of the context of the problems being solved: social, cultural, economic, political, and technological. Who are the stakeholders? What’s important to them? How are they likely to respond to the actions we take in response to the new knowledge data science brings our way? What’s best for everyone involved so that we can achieve sustainability and the effective use of our resources? And what’s with the word “helps” in the definition above? This is intended to reflect that in my opinion, a single person can’t address the needs of a complex data science challenge. We need each other to be “great” at it.

A data scientist is someone who can effectively span the boundaries between

1) understanding social+ context, 

2) correctly selecting and applying techniques from math and statistics,

3) leveraging hacking skills wherever necessary,

4) applying domain knowledge, and

5) creating compelling and actionable stories and connections that help decision-makers achieve their goals. This person has a depth of knowledge and technical expertise in at least one of these five areas, and a high level of familiarity with each of the other areas (commensurate with Harris’ T-model). They are able to work productively within a small team whose deep skills span all five areas.

It’s data-driven decision making embedded in a rich social, cultural, economic, political, and technological context… where the challenges may be complex, and the stakes (and ultimately, the benefits) may be high. 


(*) Disclosure: I am a Data Creative!

(**)Quality professionals (like Six Sigma Black Belts) have been doing this for decades. How can we enhance, expand, and leverage our skills to address the growing need for data scientists?

ASQ Asks: What Can We Do to Encourage STEM? I Say: STEAM

zome-2In his March 2015 post, ASQ CEO Paul Borawski asks “What can we do to encourage the next generation of STEM (Science, Technology, Engineering, and Math) professionals?” My answer will be short today because I’ve been actively working on that for the past several months with a senior capstone project team (Cassidy Moellers, Dylan Chance, and Robert Spinoza) at James Madison University – we’re getting ready to finalize the project in the next couple of weeks, and submit an academic paper to the STEAM Journal about how you can use art to catalyze interest and engagement in STEM. [Postscript: Check out our published paper in the STEAM Journal — Radziwill, N. M., Benton, M. C., & Moellers, C. (2015). From STEM to STEAM: Reframing what it means to learn. The STEAM Journal2(1), 3.]

So much innovation in STEM is fueled by imagination and exploration, and in my opinion, we don’t communicate that very well to younger people. A great gateway drug for this purpose is art. There’s even a movement underway to expand out vision of STEM, and more tightly and more essentially integrate aesthetics, form, design, and fun into what we do via STEAM (Science, Technology, Engineering, Art, and Math).

STEAM doesn’t advocate just doing the arts alongside more traditional science and engineering. It actually requires that we look towards how we can use STEAM to create meaning for ourselves and our communities. In other words, it can help us get our mind off of science and engineering to understand and control the world around us – and focus more on how beautiful and intriguing things are that we can learn in those domains.

The picture above is the interactive zonohedral dome (or “zome”) that our students created specifically to engage others in the fun of integrated science and engineering. Here’s how they summarize their project:

As our communities expand rapidly, both physically and digitally, we can lose our sense of connection and togetherness. Interactive and participatory art interventions cultivate community by provoking engagement in unexpected areas. In this project, the prototype for an interactive zonohedral dome (or “zome”) was constructed as a proof of concept for an art intervention to engage students in collaborative STEM (Science, Technology, Engineering, and Math ) learning, by creating feelings of connection with the technology and with each other. Consequently, it demonstrates the values of the STEAM (Science, Technology, Engineering, Art, and Math) movement in education. Design elements (and an assessment approach) were selected based on a comprehensive literature review which focused on the aspects of engagement that would boost participants’ interest in and proficiency with STEM subjects.
 
A zome is a structure that supports itself solely due to its geometry. No nails or glue are used in the construction. The interactive nature of the structure emerges from sensors that detect occupancy, with music and lights automatically responding to the pattern of people entering and leaving the zome. Many technologies were combined to create this experience, including SketchUp (to design the components), Makerbot Replicator II (to build the structure), Arduino (to detect occupancy via phototransistors), LightShowPi (to generate Fast Fourier transforms of music files and control the frequency and amplitude of audio communicated via LEDs), and RaspberryPi (a microcomputer to run LightShowPi and translate the signals from the Arduino to play audio at pre-designated decibel levels). 
We’ll post a video of the zome in action very soon. It’s so fun to look at, and play with… and what better way to learn programming than to make a structure respond to the presence and motion of the people around it?

Writing about Business Model Innovation: Where Do You Start?

Image Credit: Doug Buckley of http://hyperactive.to

Image Credit: Doug Buckley of http://hyperactive.to

Innovation is what happens when we create new value by meeting needs. Sometimes, this comes in the form of a new process, product, or program. Other times, it comes in the form of reconfiguring the whole ecosystem for creating and sharing that value — also known as “business model innovation.”

A business model is a conceptual tool containing a set of objects, concepts and their relationships with the objective to express the business logic of a specific firm. Therefore we must consider which concepts and relationships allow a simplified description and representation of what value is provided to customers, how this is done and with which financial consequences. — Osterwalder, Pigneur, & Tucci (2005)

But if you’re an academic (or part of the BIF community), where do you find research on business model innovation, and where should you publish research and insights about business model innovation? I have a paper that’s in preparation, and I need to know where I should send it (mostly, just to know how many words I should have before I stop writing). So I went on a little journey to help figure this out, which also yielded a recommendation for three authors that you really should read if you’re publishing in this area.

Step 1: Read Zott, Amit & Massa (2011) – which provides a contemporary literature review of research on business models.

Step 2: Decide whether you’d like to publish in a traditional journal that covers business models and business model innovation, but is not solely dedicated to that pursuit. As its source material, the Zott article drew from 9 academic journals and 3 practitioner journals that meet this criterion. You can start your process by exploring business model research in these journals:

Academic Journals:

Practitioner-oriented journals:

Step 3: Consider journals that are new and/or primarily focused on business model innovation. Here are 3 that I found, with information about their publication and the publishing process. Enjoy exploring.

1. Journal of Business Models
http://journals.aau.dk/index.php/JOBM
Author guidelines at http://journals.aau.dk/index.php/JOBM/about/submissions#authorGuidelines
Sample Issue at: http://journals.aau.dk/index.php/JOBM/issue/view/106
PAGE CHARGES: Yes, but amount not specified

OPEN ACCESS POLICY/Creative Commons (CC BY-NC-ND 3.0)
Audience: Academics and Consultants
Scope: International
Format: 5000-8000 words, MS Word
References: Harvard style (examples in author guidelines)
Accepts: Research paper, viewpoint, technical paper, conceptual paper, case study, lit review, review

The array of perspectives presented above lead to the identification of 10 key theme areas for which the
Journal of Business Models intends to have a special focus:

1. Business Model Design: designing, rejuvenating, innovating and facilitating
2. Implementing business models: the execution process
3. Commercialization and exploitation of ideas through business models: challenging entrepreneurial processes
4. Seeking the true benefits of a globalised world: how internationalization of activities affects business
models
5. Business model archetypes and key components: integrating building blocks and typologies
6. The strategic partnerships of business models: Roles and relationships within and among business models
7. Business models and high-tech ventures
8. The performance of business models: Dilemmas and paradoxes of performance measurement consequences
9. Defining what business models are about: The epistemological and conceptual roots of business models and
their differences with strategy, strategic management, organisation and business planning
10. Tools and techniques

“Soon we are opening a new section on book reviews. If you are interested in making a book review please send
an e-mail to Christian Nielsen (chn@business.aau.dk). The first review is of Osterwalder and Pigneur’s new
book “Value Proposition Design” which will be published soon.”

2. Long Range Planning (an International Journal of Strategic Management)
http://www.journals.elsevier.com/long-range-planning/
Author guidelines at: http://www.elsevier.com/journals/long-range-planning/0024-6301/guide-for-authors
Sample articles at: http://www.journals.elsevier.com/long-range-planning/open-access-articles/
PAGE CHARGES: Yes, $1800 USD, if you want your article to be open access.

OPEN ACCESS OPTION
Audience: Academics
Scope: International
Format: MS Word, length not specified
References: examples in author guidelines
Accepts: Research paper, technical paper

“The areas of work published by LRP include, among others: corporate strategy and governance, business strategy and new business models, international dimensions of strategy, strategies for emerging markets, entrepreneurship, innovation, organizational structure and design, corporate social responsibility, management of technology, methods for strategy research, and business processes.”

3. Open Journal of Business Model Innovation
http://www.scipublish.com/journals/BMI/
Auhor Guidelines at
Sample Article at: http://www.scipublish.com/journals/BMI/papers/1250 (can download PDF)
PAGE CHARGES: YES, but only after 3/31/05

OPEN ACCESS POLICY/IP sharing license not cited
Audience: Academics and Practitioners
Scope: International
Format: MS Word, “approximately 10 pages” with Cover Letter
References: examples in sample article
Accepts: Research papers, issue analysis, rigorous new insights that will advance the field

The Open Journal of Business Model Innovation is a peer-reviewed journal published by Scientific Online
Publishing. It presents current academic research and practical findings in field of business model
innovation. Topics appropriate and related to business model innovation include the role of business models
within corporations, the process and instruments for business model innovation, business models within
several industries, social business models and business models in emerging markets. Topics also include the
quantitative and qualitative evaluation of business models. The journal addresses issues as: What are the
drivers for business model innovation? How companies innovate their business model? How do companies evaluate
existing and new business models? How do companies integrate business models in their corporation? How do
companies manage multiple business models? Disciplinary boundaries that straddle business model innovation
include strategic management, entrepreneurship, innovation management and others.

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