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		<title>Quality and Innovation &#187; management</title>
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		<title>The New TRIZ: Bizkus for Innovation</title>
		<link>http://qualityandinnovation.com/2012/02/06/the-new-triz-bizkus-for-innovation/</link>
		<comments>http://qualityandinnovation.com/2012/02/06/the-new-triz-bizkus-for-innovation/#comments</comments>
		<pubDate>Mon, 06 Feb 2012 12:00:00 +0000</pubDate>
		<dc:creator>Nicole Radziwill</dc:creator>
				<category><![CDATA[Technology Management]]></category>
		<category><![CDATA[competitiveness]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[Random Thoughts]]></category>
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		<category><![CDATA[socio-technical]]></category>
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		<category><![CDATA[value]]></category>

		<guid isPermaLink="false">http://qualityandinnovation.com/?p=1305</guid>
		<description><![CDATA[Yesterday, I posted about TRIZ, a 1940&#8242;s era device for stimulating innovation. I&#8217;ve always had this visceral feeling that we need a new, more modern, more right brained approach to innovation along the same lines as TRIZ, but with the art and panache of the 21st century &#8211; and with Eric S. Townsend&#8217;s new collection [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=qualityandinnovation.com&amp;blog=5081318&amp;post=1305&amp;subd=qualityandinnovation&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>All About TRIZ for Innovation</title>
		<link>http://qualityandinnovation.com/2012/02/04/all-about-triz-for-innovation/</link>
		<comments>http://qualityandinnovation.com/2012/02/04/all-about-triz-for-innovation/#comments</comments>
		<pubDate>Sat, 04 Feb 2012 23:16:54 +0000</pubDate>
		<dc:creator>Nicole Radziwill</dc:creator>
				<category><![CDATA[innovation]]></category>
		<category><![CDATA[Technology Management]]></category>
		<category><![CDATA[brainstorming]]></category>
		<category><![CDATA[creativity]]></category>
		<category><![CDATA[increasing innovation]]></category>
		<category><![CDATA[LinkedIn]]></category>
		<category><![CDATA[management]]></category>
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		<guid isPermaLink="false">http://qualityandinnovation.com/?p=1303</guid>
		<description><![CDATA[TRIZ, the “theory of inventive problem solving” conceived by the Russian innovator Genrich Altshuller in the mid-1940’s, is a collection of analytical tools intended to capture “innovation logic” so it can be systematically applied to solve engineering problems. Using TRIZ, individuals and teams have an actionable guide for thinking out-of-the-box and generating breakthrough insights to [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=qualityandinnovation.com&amp;blog=5081318&amp;post=1303&amp;subd=qualityandinnovation&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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		<title>Collins and Hansen&#8217;s Great By Choice: A Story of Quality Consciousness</title>
		<link>http://qualityandinnovation.com/2011/12/26/collins-and-hansens-great-by-choice-a-story-of-quality-consciousness/</link>
		<comments>http://qualityandinnovation.com/2011/12/26/collins-and-hansens-great-by-choice-a-story-of-quality-consciousness/#comments</comments>
		<pubDate>Mon, 26 Dec 2011 20:57:18 +0000</pubDate>
		<dc:creator>Nicole Radziwill</dc:creator>
				<category><![CDATA[Book Reviews]]></category>
		<category><![CDATA[competitiveness]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[quality]]></category>
		<category><![CDATA[Technology Management]]></category>
		<category><![CDATA[continuous improvement]]></category>
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		<category><![CDATA[management]]></category>
		<category><![CDATA[productivity]]></category>
		<category><![CDATA[Quality Systems]]></category>
		<category><![CDATA[Six Sigma]]></category>
		<category><![CDATA[value]]></category>

		<guid isPermaLink="false">http://qualityandinnovation.com/?p=1259</guid>
		<description><![CDATA[Jim Collins, author of Built to Last (2004) and Good to Great (2001), released a new compendium of his research this fall entitled Great by Choice: Uncertainty, Chaos, and Luck – Why Some Thrive Despite Them All. I was pleasantly surprised to discover that these authors have also stumbled upon the importance of quality consciousness – [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=qualityandinnovation.com&amp;blog=5081318&amp;post=1259&amp;subd=qualityandinnovation&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>2</slash:comments>
	
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		<title>Quality Consciousness: Turn On, Tune In, Drop Out!</title>
		<link>http://qualityandinnovation.com/2011/11/14/quality-consciousness-turn-on-tune-in-drop-out/</link>
		<comments>http://qualityandinnovation.com/2011/11/14/quality-consciousness-turn-on-tune-in-drop-out/#comments</comments>
		<pubDate>Mon, 14 Nov 2011 01:06:07 +0000</pubDate>
		<dc:creator>Nicole Radziwill</dc:creator>
				<category><![CDATA[competitiveness]]></category>
		<category><![CDATA[Philosophy of Science & Technology]]></category>
		<category><![CDATA[quality]]></category>
		<category><![CDATA[Quality Systems]]></category>
		<category><![CDATA[Random Thoughts]]></category>
		<category><![CDATA[Technology Management]]></category>
		<category><![CDATA[authenticity]]></category>
		<category><![CDATA[consciousness]]></category>
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		<guid isPermaLink="false">http://qualityandinnovation.com/?p=1247</guid>
		<description><![CDATA[(Image Credit: Doug Buckley of http://hyperactive.to) In a previous article, I described the notion of quality consciousness that I’m currently preparing an article about. To achieve quality consciousness, we ask the very important question (cf. ISO 8402) “What are the totality of characteristics of YOU that bear upon YOUR ABILITY to satisfy the stated and [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=qualityandinnovation.com&amp;blog=5081318&amp;post=1247&amp;subd=qualityandinnovation&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>2</slash:comments>
	
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			<media:title type="html">Nicole Radziwill</media:title>
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		<title>Genuinely Bad Customer Service</title>
		<link>http://qualityandinnovation.com/2011/01/28/genuinely-bad-customer-service/</link>
		<comments>http://qualityandinnovation.com/2011/01/28/genuinely-bad-customer-service/#comments</comments>
		<pubDate>Fri, 28 Jan 2011 01:16:18 +0000</pubDate>
		<dc:creator>Nicole Radziwill</dc:creator>
				<category><![CDATA[competitiveness]]></category>
		<category><![CDATA[quality]]></category>
		<category><![CDATA[Quality Systems]]></category>
		<category><![CDATA[Random Thoughts]]></category>
		<category><![CDATA[Socio-Technical Systems]]></category>
		<category><![CDATA[Technology Management]]></category>
		<category><![CDATA[authenticity]]></category>
		<category><![CDATA[bad customer service]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[call center quality]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[good customer service]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[trust]]></category>

		<guid isPermaLink="false">http://qualityandinnovation.com/?p=1083</guid>
		<description><![CDATA[This post is a collaboration between Eric Sessoms at MyCustomerCloud &#38; Nicole Radziwill. In previous posts [(1) (2) (3) (4)], we defined authenticity in customer service as not only genuine behavior, but a genuine desire to do what is best for the customer. Both aspects of the definition are required to make magic happen. In this post, we’re [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=qualityandinnovation.com&amp;blog=5081318&amp;post=1083&amp;subd=qualityandinnovation&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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			<media:title type="html">Nicole Radziwill</media:title>
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		<title>The Customer Isn&#8217;t Always Right: Keeping Customer Conversation Authentic</title>
		<link>http://qualityandinnovation.com/2011/01/14/the-customer-isnt-always-right-keeping-customer-conversation-authentic/</link>
		<comments>http://qualityandinnovation.com/2011/01/14/the-customer-isnt-always-right-keeping-customer-conversation-authentic/#comments</comments>
		<pubDate>Fri, 14 Jan 2011 01:51:10 +0000</pubDate>
		<dc:creator>Nicole Radziwill</dc:creator>
				<category><![CDATA[competitiveness]]></category>
		<category><![CDATA[quality]]></category>
		<category><![CDATA[Quality Systems]]></category>
		<category><![CDATA[Random Thoughts]]></category>
		<category><![CDATA[Socio-Technical Systems]]></category>
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		<category><![CDATA[productivity]]></category>
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		<guid isPermaLink="false">http://qualityandinnovation.com/?p=1044</guid>
		<description><![CDATA[This post is a collaboration between Eric Sessoms at MyCustomerCloud &#38; Nicole Radziwill. In previous posts [(1) (2) (3)], we focused on authenticity in customer service. Being authentic in customer service means that the customer service rep demonstrates a genuine desire to do what is right for the customer. But what if what is right for the [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=qualityandinnovation.com&amp;blog=5081318&amp;post=1044&amp;subd=qualityandinnovation&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://qualityandinnovation.com/2011/01/14/the-customer-isnt-always-right-keeping-customer-conversation-authentic/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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		<title>Excellence is Emotional</title>
		<link>http://qualityandinnovation.com/2011/01/07/excellence-is-emotional/</link>
		<comments>http://qualityandinnovation.com/2011/01/07/excellence-is-emotional/#comments</comments>
		<pubDate>Fri, 07 Jan 2011 15:30:58 +0000</pubDate>
		<dc:creator>Nicole Radziwill</dc:creator>
				<category><![CDATA[quality]]></category>
		<category><![CDATA[Quality Systems]]></category>
		<category><![CDATA[Socio-Technical Systems]]></category>
		<category><![CDATA[Technology Management]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[extrinsic]]></category>
		<category><![CDATA[intrinsic]]></category>
		<category><![CDATA[LinkedIn]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[motivation]]></category>
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		<guid isPermaLink="false">http://qualityandinnovation.com/?p=1025</guid>
		<description><![CDATA[My five-year-old knocked his Lego police van off the kitchen counter this morning. He was attempting to simultaneously admire it and eat breakfast. The reason he’s been admiring it so much is that it took him about three hours to build it using the instructions in the box… and he did it all by himself, [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=qualityandinnovation.com&amp;blog=5081318&amp;post=1025&amp;subd=qualityandinnovation&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>4</slash:comments>
	
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			<media:title type="html">Nicole Radziwill</media:title>
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