exploring quality, productivity & innovation in socio-technical systems
Send me your questions! Use the Contact Form or email

Hi! I'm Nicole, and I like improving things (including myself) -- and thinking about quality as a concept and a discipline. I got my PhD in Quality from Indiana State.I’m part of the ASQ Influential Voices program. While I receive an honorarium from ASQ for my commitment, the thoughts and opinions expressed on my blog are my own!
I'm also available for short-term Consulting and Training especially if it involves mining through mountains of data to find opportunities for improvement!
Print Version at CreateSpace
Print Version at Amazon
Kindle Version
Disconnected: Technology Addiction & the Search for Authenticity in Virtual Life
(206 pp eBook, Aug 2010)
Print Version at CreateSpace
Print Version at Amazon
Kindle Version
You are free to reprint articles in part or in their entirely, for any purpose not for profit, as long as 1) this source and its authors are cited, 2) we are notified of the reprint and 3) we are provided with a copy or URL. Thank you!
Blog at WordPress.com. Theme: The Journalist v1.9 by Lucian E. Marin.